Support

Stories download their content the first time you play them, so you need an internet connection for that first start. Make sure Ciro is allowed to use your location (iPhone Settings → Ciro → Location) and, for AR scenes, your camera.

Ciro can tell you when you walk near a story. Turn this on or off in the app under Settings → Stories nearby. The alert needs location access set to “Always”; you can change that at any time in iPhone Settings → Ciro → Location.

The guide is powered by Google Gemini and can make mistakes, so double-check anything important such as opening hours. If a reply is wrong or inappropriate, long-press it and choose Report.

Stories are bought through the App Store. If you reinstall the app or change phones, sign in with the same account and your stories come back. If one is still missing, open it, tap the buy button, and choose Restore Purchases. Refunds are handled by Apple: request one at reportaproblem.apple.com.

If a story is inaccurate, broken, or inappropriate, open it and tap Report. A moderator will review it.

In the app, go to Settings → Delete Account. This permanently removes your account and its data from our servers. See the Privacy Policy for details, and the Terms of Service for the rules of use.